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Return Policy/Politica de Retur

You may return the products within 14 days, starting the next day after receiving. The return shipping is free only for Romania. If you are an international customer the return shipping is at your cost. We recommend that you retain the proof of return shipping. Please return the products in the original packaging: Katerini box/bag and protection box for shipping, cards and labels.

It shall be considered a valid return any return which complies with the return instructions from the original packaging and which has no deterioration other than manufacturing defects (if any).

No refund will be taken into consideration if the return instructions are not strictly respected. In case the product has any deterioration other than the manufacturing defects (if any), KATERINIMOU has the exclusive right to decide a partial refund accordingly. In case of a valid return, your account will be credited within 15 days from the receiving of the returned products, or we can exchange the product after your confirmation. You shall forward your account information on contact@katerinimou.com.

According to 16 art. C lit. O.G. 34/2014, customers cannot return products that have been specifically personalized.

The address for the return shipment is: 19 Constantin Disescu, Bucharest.
Feel free to contact us for assistance.
 

 

Katerini accepta retururi timp de 14 zile, incepand cu urmatoarea zi de la primirea produsului de catre cumparator. 

Returul produselor este gratuit doar pe teritoriul Romaniei. Daca produsul a fost livrat in afara teritorului Romaniei, costul transportului este suportat de catre cumparator. Va recomandam sa pastrati dovada achizitionarii produselor.   
Va rugam sa returnati produsele in ambalajele originale, asa cum au venit insotite: Cutia/ambalajul Katerini, etichete si carduri.

Vor fi considerate retururi doar acele produse care indeplinesc conditiile mentionate mai sus, iar produsele nu prezinta deteriorari, inafara de cele care prezinta defecte de fabricatie (in cazul in care exista).

Nu se va efectua nicio restituire a platii daca contitiile returului nu sunt respectate. In cazul in care produsul prezinta deteriorari, altele decat cele din fabricație (in cazul in care exista), KATERINIMOU are dreptul exclusiv de a acorda o rambursare partiala. In cazul unui retur valabil, suma va fi restituita pe card in termen de 15 zile de la primirea returului, sau se poate inlocui cu un alt produs, dupa confirmarea clientului. Clientul poate transmite datele contului pe  contact@katerinimou.com

Conform articolului 16 art. C lit. O.G. 34/2014, cumparatorii nu pot returna produsele care au fost personalizate.

Adresa pentru returnarea produselor este: Strada Constantin Disescu, nr,19, etaj 1, sector 1, Bucuresti.

Pentru orice intrebare, nu ezitati sa ne contactati!