Terms and Conditions of use of the website

www.katerinimou.com

The website www.katerinimou.com is offered by KATERINIMOU SRL , with registered office in Aleea Hortensiei, no. 20, Constanta, registered in the Trade Register under registration number J13/2369/2016, with fiscal code 36584091, hereinafter referred to as the “Seller”.

These Terms and Conditions apply to product sales through the online platform www.katerinimou.com , owned by the Seller.

Browsing the website www.katerinimou.com , followed by placing an Order, is equivalent to reading, understanding and accepting in full the Terms below by any Customer of the Seller, having the status of Consumer.

The Seller reserves the right to make changes to the content of this site, as well as to these Terms and Conditions, without any prior notification to the Consumers. In case of divergence or misunderstanding between the Seller and the Customer, the Terms and Conditions valid at the time of placing the Order will apply.

This Document applies exclusively to the relationship between the Seller and the consumer (natural person), as the latter is defined by the applicable legal provisions.

The relationship between the parties is governed by the following normative acts:

Contents:

I. Definitions 3

II. General policy 5

1. service 6

2. Content 7

3. Contact 8

4. Online sales policy 9

5. Validity of offers 11

6. Order online 11

7. Telephone order 13

8. Contract and completion 13

9. Limitation of Seller's Liability 14

10. Return policy for ordered products 16

General provisions 16

A. Procedure for withdrawal from the contract within 14 calendar days from receipt of the Product. Withdrawal form 16

Decrease in the value of goods 19

Effects of the Consumer's withdrawal from the Contract 21

B. Returning the Product for Non-Conformities 21

Repair or replacement of goods 23

Information required for return 24

11. Fraud and SPAM 24

12. User/Buyer Responsibility 25

13. Force majeure and fortuitous event 26

14. disputes 27

15. Final provisions 28

1. Definitions

For an adequate interpretation of the Terms and Conditions of use of the website www.katerinimou.com, as well as the rights and obligations arising from their acceptance, the following terms will have the meanings below:

• " Campaign " - the action of displaying for commercial purposes a finite number of Products with a limited and predefined stock, for a limited period of time established by the Seller;

• " Order " - an electronic document that acts as a form of communication between the Seller and the Buyer through which the Buyer transmits to the Seller, through the Site, his intention to purchase the Products proposed for sale on the Site;

• " Commercial and marketing communications " / "Newsletter" - any type of message sent by the Seller (for example via e-mail / SMS / WhatsApp / telephone / mobile push / webpush etc.) containing general and thematic information, information regarding similar or complementary products to those you have purchased, information regarding offers or promotions, information regarding Products added to the "Shopping Cart" section and other commercial communications such as market research and opinion polls or relevant information regarding Products sold through the Site, as well as details regarding campaigns / contests organized by the Seller in order to popularize its Product portfolio;

• " Consent " - means any manifestation of free, specific, informed and unambiguous will of the data subject by which he or she accepts, by a statement or by an unequivocal action, that personal data concerning him or her be processed;

• " Content " includes the following elements:

• the content of any newsletter or e-mail sent to Consumers by the Seller via electronic means and/or any other available means of communication;

• data relating to the Seller;

• information related to the Products or prices charged by the Seller during a certain period;

• any information communicated by any means by an employee/collaborator of the Seller to the Client, according to the specified contact information;

• all information on the Site that can be visited, viewed or otherwise accessed using digital equipment;

• " Contract " - according to the definition contained in GEO no. 34 of June 4, 2014 on consumer rights in contracts concluded with professionals, as well as for the amendment and completion of certain normative acts, as it transposed Directive 2011/83/EU on consumer rights: any contract concluded between a professional and a consumer within an organized distance sales or service provision system, without the simultaneous physical presence of the professional and the consumer, with the exclusive use of one or more means of distance communication, up to and including the moment the contract is concluded;

• " Shopping Cart " - section of the Site that allows the Consumer to add to the shopping cart Products that he wishes to purchase at the time of their actual addition or at a later time;

• " Client "/ " Consumer " - any user who accesses the Site, interacts with it or places an order for Products through it;

• " Personal data " - any information concerning an identified or identifiable natural person (" data subject "). These may refer to: name and surname, home/residence address, e-mail address, telephone number, bank account details, etc.;

• " Document " – these Terms and Conditions;

• " Online marketplace provider " - any professional who makes an online marketplace available to consumers;

• " Question " – the form of addressing the Seller in order to obtain information about the Products available on the Site. Such questions are generally submitted via the Contact Form available on the Site, respectively by making phone calls to the Seller or by sending an e-mail to this effect;

• " Offer " - the offer of Products, at special promotional prices, made available to Consumers by the Seller through the Site;

• " Personal data controller " - means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data;

Note! For the purposes of this Document, the Seller is the data controller. For more details regarding the protection of personal data, the Consumer is invited to consult the GDPR Policies available on the website.

• " Online marketplace " - a service that uses software, including a website or part of a website or an application managed by or on behalf of the trader, which allows consumers to conclude distance contracts with other traders or consumers;

• " Data processing " - any operation/set of operations on personal data (with or without the use of automated means), namely collection, recording, organization, structuring, storage, adaptation, modification, extraction, consultation, use, disclosure, dissemination, making available, alignment, combination, restriction, deletion, destruction, etc. (representing any kind of operation in relation to personal data);

• " Seller " – the company KATERINIMOU SRL, having the identification data above;

• " Product " - The product made available to the Consumer by the Seller through the Site. According to GEO no. 58/2022, product means any good or service, including immovable property, digital services and digital content, as well as rights and obligations;

• " Answer " – written/verbal information that is transmitted to the Consumer who has asked a Question via the Site/by telephone/by e-mail;

• " Service " - the e-commerce service conducted exclusively on the publicly available portions of the Site, in the sense of granting the Consumer the possibility to contract the Services presented using exclusively electronic means; specifically, the service consists of purchasing the Products, following the placement of the order by the Customer;

• " Transaction " – the receipt or reimbursement of an amount resulting from the sale or purchase of a Product;

• " Website ", " Online Platform " or " Site " – the website www.katerinimou.com.

2. General policy

1. service

This Document establishes the Terms and Conditions of use of the Site/Content by the Consumer, if the Consumer does not have another valid usage agreement concluded between the Seller and the Consumer.

Please carefully read this Document to prevent any unwanted/unpleasant consequences, which may be considered by you to have a negative impact on your data and/or information provided to the Seller.

1.1. The use, including but not limited to accessing, visiting and viewing, the Content/Service implies the Consumer's adherence to these Terms and Conditions, except in the case where the respective Content does not have distinctly formulated conditions of use. By opting to place an Order, the Customer undertakes to correctly provide: name, address, telephone number, e-mail address and other information necessary for the operation of the Orders placed. The Customer undertakes to permanently monitor the Terms and Conditions which may be updated, modified and supplemented. In case of misunderstandings, the Terms and Conditions valid at the time of placing the Order and notification to the Customer in writing by KATERINIMOU SRL shall apply.

1.2. Access to the service can be achieved by accessing the Site or by sending an e-mail to this effect. If you place an Order for Products on the Website you are responsible for all actions arising from its placement. The information you transmit in the context of placing an Order must be correct, real and complete.

1.3. By using the Site/Content/Service, the Consumer is solely responsible for all activities arising from its use. He is also liable for any material, intellectual, electronic or any other damage caused to the Site/Content/Service, the Seller or any third party or partner with whom KATERINIMOU SRL has concluded contracts, in accordance with the national legislation in force.

1.4. If the Consumer does not agree and/or does not accept and/or revokes his/her consent to this Document, he/she waives: access to the Service, other Services/Products offered through the Site, receipt of newsletters and/or communications from the Seller of any nature (electronic, telephone, etc.), without any further guarantee from KATERINIMOU SRL.

1.5. The Consumer may at any time revoke his decision to agree and/or accept the Document, in the form in which it will be available at that time.

1.6. The Consumer cannot revoke the agreement expressed in favor of the Document during the period of a Contract or until the moment when he/she has not paid the value of all unhonored Contracts to KATERINIMOU SRL.

1.7. The consumer, in accordance with the legal provisions on the protection of personal data, has the right to request the deletion of his personal data processed by the Seller, subject to the applicable legal provisions on archiving and accounting that may impose specific data retention periods (for example in the case of tax documents), based on the contract agreed by the parties. In this regard, the consumer may send the request to delete the data to the e-mail address: contact@katerinimou.com.

1.8. In the event that the Consumer no longer wishes to receive newsletters/alerts and/or communications made for marketing and advertising/promotional purposes through any communication channel (electronic, telephone, etc.), he/she may make the unsubscribe request available in the content of any communication sent via e-mail or by sending a written request to the address: contact@katerinimou.com.

2. Content

2.1. All Content, including but not limited to static images, dynamic images, text and/or multimedia content presented on the Site are the intellectual property of KATERINIMOU SRL, in which case the Content may be followed by the original title of ownership and/or any other notice required by the rightful owner of the respective Content, for which the Seller holds the license to use and/or publish.

2.2. The Consumer is not allowed to copy, transfer, modify and/or alter, use, link to, display, include any content in any context other than the original one intended by the Seller, include any content outside the Site, remove the signs signifying the Seller's copyright on the Content as well as participate in the transfer, sale, distribution of materials made by reproducing, modifying or displaying the Content, except with the express consent of the Seller.

2.3. Any Content to which the Consumer has or obtains access by any means is subject to the Document if the content is not accompanied by a specific and valid user agreement concluded between the Seller and the latter and without any implicit or express warranty formulated by them with reference to that Content.

2.4. If the Seller grants the Consumer the right to use, in the form described in a separate user agreement, a certain Content, to which the latter has or obtains access pursuant to this agreement, this right extends only to that Content or Content defined in the agreement, only during the period of its existence or these Contents on the Site or the period defined in the agreement, according to the conditions defined therein, if they exist and do not represent a contractual commitment on the part of KATERINIMOU SRL for the respective Consumer or any other third party who has or obtains access to this transferred content, by any means and who could be or is prejudiced in any way as a result of this Content, during or after the expiration of the user agreement.

2.5. No Content transmitted to the Consumer, by any means of communication (electronic, telephone, etc.) or acquired by him by accessing, visiting or viewing does not constitute a contractual obligation on the part of KATERINIMOU SRL or the employee or collaborator of the Seller who mediated the transfer of content, if any, with respect to that Content.

2.6. Any use of the Content for purposes other than those expressly permitted by the Document or the accompanying user agreement, if any, is prohibited.

2.7. The Consumer is liable for any intellectual damage caused to the Site, the Content, or any third party with whom the Seller has concluded contracts, in accordance with the national legislation in force.

3. Contact

3.1. KATERINIMOU SRL publishes on the Site complete and correct identification and contact data for the Consumer.

3.2. By using the contact form, or other forms available on the Site or the Service present on the Site, the Consumer allows the Seller to contact him by any available means, including electronic means.

3.3. Partial or full completion of the forms on the Website and their submission does not in any way represent a commitment on the part of the Seller to contact the Consumer.

3.4. Accessing the Website, using the information presented within it, visiting the pages or sending e-mails, making telephone calls or sending notifications addressed to KATERINIMOU SRL is done electronically, by telephone, or any other means of communication available to the Consumer and the Seller, thus being considered that the latter consents to receiving notifications from KATERINIMOU SRL electronically and/or by telephone, including communications by e-mail or through announcements on the Site.

3.5. KATERINIMOU SRL reserves the right not to respond to all requests of any nature, received through any means of communication.

3.6. The Consumer expressly declares that the contact details provided belong to him (e-mail address, telephone number, delivery address, first and last name) and that they may be used by the Seller in their communications with him.

4. Online sales policy

4.1. Access to the Products available on the Site is allowed to any Consumer, without being conditioned by the creation of a user account on the Website.

4.2. In order to be allowed access to the Products, the Consumer will have to accept the provisions of the Document at the time of placing the order.

4.3. KATERINIMOU SRL may limit the Consumer's access to the Products, depending on his previous behavior.

4.4. In the event that such access is discovered, KATERINIMOU SRL reserves the right to cancel or suspend the Client's access to the Content or Service.

4.5. Communication with the Seller can be achieved through direct interaction with him, by phone, by e-mail or by the address mentioned in the “Contact” section of the Site. The Seller has the freedom to manage the information received without having to provide justification for it.

4.6. The Seller may refuse an Order following prior notification to the Consumer, without any obligations between the parties and without either party being able to claim damages, for the following situations:

• Provision of incomplete or incorrect data by the Consumer;

• The Consumer's activity may cause damage to the Site www.katerinimou.com ;

• The Consumer uses the Service in a manner inconsistent with usage and good faith or exercises his rights in order to harm or damage the Seller in an excessive and unreasonable manner, in bad faith;

• Consecutively failed deliveries due to the fault of the Consumer.

4.7. The Seller may publish on the Site information about Products and/or promotions carried out by it within a certain period of time and within the limit of available stock.

4.8. To order a Product, the desired offer will be accessed. In this regard, the fields related to the order form will be correctly and completely filled in with real and updated data. Subsequently, the box corresponding to the acceptance of the Document will be checked and the "Pay now" button will be pressed. After completing and successfully placing the Order, the Customer will receive a confirmation message with the details of the Order.

4.9. By placing an Order through the Site, the Consumers' data will be subject to processing processes. These data will be used exclusively in the relationship between the Seller and the Consumer for the registration, processing and processing of the Order, but also for the resolution of subsequent complaints and the provision of necessary information regarding the Products/Orders placed. The provisions of the Privacy Policy available on the Site are applicable to these data processing carried out by KATERINIMOU SRL.

4.10. The products purchased through the Site are intended exclusively for the personal use of the Consumer. The Consumer understands and accepts that, given the nature of the products, namely the fact that they are handmade (hand-made), they may present minimal differences from the products displayed on the Website. The Consumer also understands and accepts that, being handmade, the execution and delivery time of the Seller's products is 3-5 working days. Last but not least, the Consumer understands and accepts that the Seller has limited stocks of products, these being executed, as a rule, with pre-order.

4.11. The Seller may limit the ability to purchase products or services available on the Site at a given time, to one or more Consumers, for good reason.

4.12. All prices for products or services presented on the site are expressed in lei (RON) and include VAT.

4.13. If the Customer places a pre-order, in the event that a Product is not in stock, he understands that the Seller may deliver the Product when it is in stock again, but no later than 12 months. To the extent that the Products are unavailable, but the Consumer has already placed an order, the Seller will inform him of the unavailability of these products and will recommend similar products, at a value equal to or close to those originally ordered. To the extent that the Consumer does not decide to purchase the similar products recommended by the Seller, the latter will cancel the order, and to the extent that the Consumer has already paid the price of the products, the Seller will proceed to return the amounts of money as soon as possible.

4.14.. Payment for the Products will be made exclusively by bank card, through the STRIPE payment processor. Cash on delivery (on delivery) is not accepted.

4.15. Given the nature of the Seller's products (handmade products), it offers the possibility of personalizing the ordered products, meaning that the Consumer is invited to complete the personalization form available both on the Website and in the Seller's showroom. Although a personalization form is available on the Website, the Consumer is advised to go to the Seller's showroom to establish all the details related to the personalization of the desired product, thus benefiting from the advice offered by the Seller. Otherwise, in the context in which the Consumer does not go to the Seller's showroom for the purpose of issuing the personalization instructions, the former assumes responsibility for the details completed on the personalization form on the Website, understanding and accepting the fact that the Seller will execute the product exactly according to the specifications provided by the Consumer through this form. The Seller reserves the right to contact the Consumer in order to establish all the details necessary for the execution of the personalized product.

5. Validity of offers

5.1. KATERINIMOU SRL reserves the right to change the prices charged for the Products available on the Site without prior notification to the Consumer. However, the price displayed on the Site at the time of placing the Order will not change, as it is firm.

5.2. The purchase price of the Promotional Products is that at the time of issuing the Order, within the limit of available stock or the promotional period, if defined.

5.3. The purchase price of the products in an issued Order cannot be changed at a time after its issuance except with the agreement of the parties.

5.4. The purchase price of the Products under an honored Contract cannot be changed.

5.5. The Customer may withdraw from the Products purchased through the Order only during the period between the issuance of the Order and its transformation into a Contract. He may also exercise his right to withdraw from the contract, without justification, by returning the product within 14 calendar days from the date of receipt, as detailed below in the section on withdrawal from the contract.

6. Order online

6.1. The Consumer may place Orders for Products sold at a given time through the Site.

6.2. By completing the Order, the Consumer agrees that all data provided by him, necessary for the purchase process, are correct, complete and true at the date of placing the Order.

6.3. By completing the order, the Customer consents that the Seller may contact him for the following purposes or situations, by any means available or agreed upon by them, depending on each case:

• Validation of product availability and quantities purchased by the Customer;

• Order confirmation;

• Validation by the Customer of the value of the order placed;

• Establishing by mutual agreement the details of the production of the Products, in the case of those that are customizable or made according to the Customer's specifications;

• Mutually agreeing on the delivery details of the Products.

6.4. The seller may automatically terminate the order placed without any further obligation of either party to the other or without either party being able to claim damages from the other, in the following cases:

• the data provided by the Client on the Site is incomplete or incorrect;

• The Consumer's activity on the Site may cause or cause damage of any kind to KATERINIMOU SRL or its partners or collaborators.

6.5. The Customer cannot cancel an Order placed without prior written/telephone notification addressed to KATERINIMOU SRL through the contact methods provided in this Document.

6.6. From the moment the Customer validates the value of the Order placed and the Seller informs the Customer about his validated order via e-mail, his Order becomes a Distance Contract, thus applying the definitions contained in OG 34/2014, art. 2, referred to in this document as the Contract, to which are annexed, but not limited to, these Terms and Conditions.

6.7. The delivery details of the products, including but not limited to the time required for delivery, do not constitute a contractual obligation on the part of the Seller, without any party being able to claim damages from the other, in the event that any party may be or is prejudiced in any way as a result of their violation.

6.8. If a Client modifies their personal data, using the forms available on the Site, all ongoing contracts existing at that time retain the data defined/accepted by the Client before the modification.

6.9. The Order is validated and delivered only if:

• The Customer's data is complete and correct;

• The products in the Customer's order are available;

• There are no errors in the system that could generate incorrect prices (e.g.: price value of zero lei).

7. Contract and completion

1. The Products are delivered by courier and the delivery time is 3-5 working days. For orders placed on non-working days (Saturday, Sunday and legal holidays) the delivery of products available in our stock will be made starting from the first working day. Delivery times may vary depending on the activity of the couriers and delays may occur, independent of us, which we do not assume (for example during holidays, Black Friday, etc.)

2. The delivery conditions are supplemented by the Terms and Conditions of the courier company, which are available on the partners' websites (Romanian Post [for shipments outside Romania] or FAN Courier for deliveries within Romania). If the delivery cannot be completed for reasons related to the courier company, you will be notified by phone or e-mail, within 7 days of placing the order. The customer may cancel the order without having the right to claim damages.

3. The Seller will include in the package sent to the Customer all the necessary documents to certify the purchase of the Products by the Customer.

4. KATERINIMOU SRL will facilitate informing the Customer about the completion stage of the Order.

5. The Contract to which the documents certifying the delivery to the Client of the Products contracted by him are added becomes an honored Contract.

8. Limitation of Seller's liability

1. Each Consumer is directly responsible for making their own independent evaluation of the Products mentioned on the Site from a quantitative/qualitative point of view, understanding and accepting the fact that, being handmade, the Seller's products may present minor differences from those presented on the Website in the supporting image, differences that do not affect the functionality of these products.

2. Products that do not comply with the specifications on the Site presented at the time of sending the Order may be returned to the Seller, specifying the nature of the lack of conformity, except for personalized products or products made according to the Customer's specifications, or in the event that the Products present minor differences from those presented on the Website, given that they are handmade (hand-made). The Consumer also understands and accepts that, as they may present minor differences from the products presented on the Website in the supporting images, given that they are handmade, but which are not of a nature to affect their functionality, the Seller reserves the right not to receive these returned products and not to process the return.

3. The Seller assumes no responsibility for potential malware that may infect your computer or other property as a result of accessing or using this Site or downloading any material, information, text, video or audio images from it.

4. The Seller is not responsible for covering third-party claims, of any nature, that may result in relation to the use, copying or falsification of the Site or its content or any other related Site, by third parties, unauthorized by the Seller, regardless of whether the Seller was informed, knew or should have known of this possibility.

5. Consumers understand and accept that, due to the specific characteristics of the Internet and the Service, the Site administrator cannot confirm/guarantee the identity of Users and the veracity, correctness, validity of any information or content provided by them on the Site. Consequently, the Site cannot be held liable in any way and to any extent regarding this information or any other legal/commercial effects deriving from its use.

6. The Seller cannot be held responsible for any kind of damage (direct, indirect, accidental or not, etc.) resulting from the use or inability to use the content information presented or not on the Site or for any type of errors or omissions in the presentation of the Content that may lead to any kind of loss.

7. If a Consumer believes that Content sent by any means by KATERINIMOU SRL violates copyright or any other rights, he/she may contact the Seller for details, according to the contact details, so that he/she can remedy any violations.

8. The Seller does not guarantee the Consumer access to the Site or the Service and does not grant him the right to download or modify the Content in part or in full, to reproduce the Content in part or in full, to copy, or to exploit any Content in any other manner, or to transfer to any third party any content to which he has and/or has obtained access, based on a user agreement, without the prior written consent of the Seller.

9. KATERINIMOU SRL is not responsible for the content, quality or nature of other sites accessed through links in the content, regardless of the nature of these links. For those sites, the responsibility lies entirely with their owners.

10. The Seller is exonerated from any fault in the case of the use of the sites or the Content transmitted to the Consumer by any means (electronic, telephone, etc.), through the sites, e-mail or an employee or collaborator thereof, when this use of the Content may or may not cause damage of any kind to the Consumer or any third party involved in this transfer of Content.

11. KATERINIMOU SRL does not offer any direct or indirect guarantees that:

• The Service will be according to the Consumer's requirements;

• The Service will be uninterrupted, secure or free from errors of any kind;

• Products/Services obtained free of charge or for a fee will meet the Consumer's requirements or expectations.

12. The operators, administrators or owners of the Site are in no way responsible for the relationships or their consequences resulting from, but not limited to, purchases, special offers, promotions, promotions, or any other type of relationship/connection/transaction/collaboration, etc. that may arise between the Consumer and any of the third parties who promote themselves directly or indirectly through the Site.

9. Return policy for ordered products

General provisions

A. The seller suggests that you make purchases only when you weigh the product, you really want it and you need it. KATERINI is a small workshop, and each piece is built with care and time. There are no large stocks, most products are built when ordered (3-5 working days appreciated for their construction). Thus, please weigh when making a purchase and choose things that suit you, that you want. In this way, we build a sustainable practice together and contribute to a more valuable process for both parties.

As a consumer, the Customer has the right to withdraw from the distance sales contract, by returning the ordered Products and without any justification, within a maximum of 14 calendar days from taking possession of the ordered goods. The withdrawal period from the contract expires within 14 days from, as the case may be:

a) the day on which the Consumer or a third party, other than the carrier and indicated by the Consumer, takes physical possession of the goods, in the case of sales contracts, or:

(i) if the Consumer orders multiple goods in a single order that will be delivered separately, the day on which the Consumer or a third party, other than the carrier and indicated by the Consumer, takes physical possession of the last good ;

(ii) in the case of the delivery of a good consisting of several lots or pieces, the day on which the Consumer or a third party, other than the carrier and indicated by the Consumer, takes physical possession of the last good or the last piece .

In the context of the return of the product as a result of exercising the right of withdrawal from the Contract, the Consumer will not be reimbursed for the transport costs related to the return, which will be borne by the Consumer. The procedure for withdrawing from the contract will be detailed in the Return Policy, available on the website.

B. Also, given the nature and specifications of the products sold by the Seller, in the event that the Product is non-conforming , you will have the opportunity to return it and request the Seller to bring it into conformity, without payment, through repair or replacement or the appropriate reduction of the price or the termination of the contract regarding this Product and the refund of the Product's value.

The lack of non-conformity may be brought to the Seller's attention within a maximum period of 2 years from the moment of receipt of the non-conforming Products.

A. Procedure for withdrawal from the contract within 14 calendar days from receipt of the Product. Withdrawal form

9.1. In accordance with OUG 34/2014, the Customer who holds the status of consumer ( natural person ) has the right to withdraw from the Contract, respectively to return the ordered good, within 14 calendar days, without invoking any reason in this regard. In this case, the Buyer will only bear the expenses directly related to the return of the Products. The right of withdrawal from the contract is applicable only to natural persons.

9.2. The refund of the amount related to the purchased Products is usually made through the same payment method used for the initial transaction, unless the Customer expresses his/her agreement to use another method. Thus, in the event of a return, the value of the returned Product will be refunded to the Consumer in the bank account from which the initial payment for the Order was made, within a maximum of 14 days from the date of receipt of the returned Product, unless the Consumer indicates another method of refunding the value of the returned Product or another bank account at the time of the conversation with the staff of KATERINIMOU SRL.

9.3. The Consumer understands and agrees that the Seller will use as the first method of refunding the value of the returned Product the online refund, by crediting the Consumer's bank account with the amount corresponding to the refunded Product. In the event that this method cannot be used for reasons beyond the Seller's control, the Consumer understands and agrees that the Seller will use the refund method by internal postal order.

9.4. The refund is made upon receipt of the Products returned by the Customer.

9.5. To exercise the right of withdrawal, the Buyer informs the Seller of his decision to withdraw from the distance sales contract, using an unequivocal statement, for example, a letter sent by post or e-mail to the address contact@katerinimou.com . For the same purpose, the return form on the Website can be completed or the withdrawal form presented below can be sent to the Seller, together with the details of the bank account where the order value is to be refunded (Full name and IBAN no.).

"By:

MAREE KATERINI SRL

Email: contact@katerinimou.ro

Address: Maree Katerini SRL Constanta, Dissescu Constantin, Jr. Street, no. 19, postal code 011087, Bucharest.

I hereby inform you of my withdrawal from the contract for the sale of the following products: ...................

The products were ordered on [...].[…].[….] from www.katerinimou.com .

Customer Name:

Customer Address:

Reason for return (optional):

Client's signature (only if this form is notified on paper):

Date: […].[...].[....]”;

9.6. If the Customer sends the return package without prior notice, the Seller reserves the right not to accept the return.

9.7. The consumer who wishes to return the Product will make a request for the return package to be picked up from his/her address by FAN COURIER. The returned package will be sent to the following address: Maree Katerini SRL Constanta, str. Dissescu Constantin, jr., no. 19, postal code 011087, Bucharest.

9.8. The return of the purchased Products may take place without invoking a reason in this regard, according to the provisions of the Distance Selling Law (OG no. 34/2014 with subsequent amendments). The Products will be properly packaged for return and will be accompanied by all accessories ( Katerini box/packaging, labels and cards) and related documents, as well as a copy of the purchase invoice.

9.9. Returning a Product without its accessories will result in a decrease in its value, as mentioned below. Products that show physical changes, knocks, chips, scratches, stains, shocks, etc. are not accepted for return without first being brought into compliance.

9.10. The refund of the Product value will be made within 14 days from the date the Product arrives at the Seller's warehouse, and its condition is checked by its personnel. It will also be checked whether or not the Product in question is exempt from return. If it is found that its value has been reduced, the Seller will retain the amount corresponding to this reduction.

9.11. Taking into account the specifics of the Products sold on the www.katerinimou.com platform , some of them can be made according to the customer's specifications or personalized. Depending on the condition and type of the returned Product, it will be decided whether or not the refund can be accepted. For example, the Seller reserves the right not to accept the refund of products that present insignificant differences from the products presented in the supporting images on the Website, but which do not affect their functionality.

Decrease in the value of goods

9.12. Since, in the case of distance sales, the Consumer does not have the possibility to check the goods before concluding the Contract, he has the right, as previously detailed, to withdraw from the Contract. For the same reason, the Consumer is allowed to test and check the goods he has purchased, depending on their type and to the extent necessary to establish their nature, characteristics and manner of use . In order to establish these characteristics, the Consumer must handle the Products and inspect them in the same way as he would be allowed to do so in a real physical store.

9.13. The Buyer shall be held responsible for any diminution in the value of the Products resulting from manipulations other than those necessary to determine their nature, qualities and functioning . If the returned good shows signs of wear, scratches, dents, missing accessories, missing warranty certificates, the Consumer is responsible for any diminution in its value.

9.14. If a Consumer exercises his right of withdrawal after having used the Products to an extent that exceeds the limit necessary to establish their nature, characteristics and manner of use, he will be liable for any diminution in the value of the Products.

9.15. Unacceptable actions that lead to a decrease in the value of the returned Product or the loss of the right of withdrawal:

• purchasing products made according to the specifications presented by the Consumer or clearly personalized;

• purchasing products that are likely to deteriorate or expire quickly;

• breaking seals and labels;

• scratching, soiling, staining, impregnation of the Products with external substances;

• And so on

9.16. The value of used Products, showing signs of wear (stains, scratches, bends, cracks, dents, etc.) will be returned only after they have been brought into conformity, if this is possible. The final value of the Product is established according to the value of the components/elements to be replaced and the reconditioning labor or as the difference between the initial value of the new Product and the resale value of the used Product.

9.17. Any change in the condition of the Products, which makes it impossible to sell them as new, automatically leads to the application of the return procedure subject to fees for returning the Products to the condition in which they were delivered. The reduction fee will be communicated to the Customer upon receipt of the modified Products.

9.18. The returned product must be accompanied by the original warranty certificate, if issued by the manufacturer.

9.19. If the returned Products were accompanied by any bonuses/gifts, the Consumer is required to return these as well, together with the Product. Otherwise, their value is reduced from the value of the return.

9.20. The Consumer cannot exercise his right of withdrawal for the supply of sealed goods that cannot be returned for health protection or hygiene reasons and that have been unsealed by the Consumer, of the type available on the Site.

9.22. Categories of goods that cannot be returned if unsealed/opened (goods exempt from return, according to the law):

a) the provision of products or services whose price depends on fluctuations in the financial market that the professional (Seller) cannot control and which may occur during the withdrawal period;

b) supply of products manufactured according to the specifications presented by the consumer or clearly personalized;

c) supply of products that are likely to deteriorate or expire quickly;

d) the supply of sealed products that cannot be returned for health protection or hygiene reasons and that have been unsealed by the consumer;

e) the supply of products which, after delivery, are, according to their nature, inseparably mixed with other elements.

Effects of the Consumer's withdrawal from the Contract

9.23. The exercise of the right of withdrawal terminates the obligations of the contractual parties, as the case may be:

• to execute the distance contract or the contract outside the commercial premises;

• to conclude a Contract at a distance or outside the commercial premises, if the Consumer has placed an order.

9.24. The Seller shall reimburse all amounts received as payment from the Consumer, including, where applicable, the costs of the initial delivery of the returned Products (but not the costs of delivery of the returned product, these being borne by the Consumer), without undue delay and, in any case, no later than 14 days from the date on which they come into the Seller's possession and are checked and validated by its personnel in terms of their operating condition and conformity.

B. Returning the Product for Non-Conformities

9.25. According to the provisions of Emergency Ordinance 140/2021, the Seller is obliged to deliver to the Consumer Products that are in accordance with the Sales Contract concluded at a distance.

9.26. The Products are considered to be in accordance with the Distance Selling Contract if they:

• correspond to the description made by the Seller and have the same qualities as the Products that he presented to the Consumer as a sample or model, but only if applicable;

• correspond to any specific purpose requested by the Consumer, purpose made known to the Seller and accepted by him upon conclusion of the Distance Selling Contract;

• correspond to the purposes for which Products of the same type are normally used;

• being of the same type, presents normal quality and performance parameters, which the Consumer can reasonably expect, given the nature of the Product and the public statements regarding its specific characteristics, made by the Seller, the Manufacturer or its representative, in particular through advertising or by inscription on the Product label.

9.27. It is not considered to be a lack of conformity if at the time of concluding the Distance Contract the Consumer knew or could not reasonably have been unaware of this lack of conformity. Also, minor differences between the delivered product, made by hand (manually), and the product presented in the supporting image on the Website are not considered to be a lack of conformity if these minor differences do not affect its functionality.

9.28. In case of lack of conformity, the Consumer has the right to request the Seller to bring the Product into conformity, without payment, by repair , but only if this is possible according to the nature of the Product, by replacement or to benefit from the appropriate price reduction or from the termination of the contract regarding this Product and the refund of the Product's value . The Consumer benefits from the replacement of the non-conforming Product if its non-conformity is found shortly after delivery, without exceeding 30 calendar days.

9.29. In this context, the Consumer has the right to first request the Seller to repair the Product or to request its replacement, in each case without payment, except in the situation where the measure is impossible or disproportionate.

9.30. A remedy shall be considered disproportionate if it imposes costs on the Seller that are unreasonable in comparison with another remedy, taking into account:

• the value that the Products would have had if there had been no lack of conformity;

• the importance of non-compliance;

• whether another remedy could be achieved without significant inconvenience to the Consumer.

9.31. The consumer has the right either to obtain a proportional price reduction or to obtain termination of the Distance Selling Contract, in any of the following cases:

a) The seller has not completed the repair or replacement or, as the case may be, has refused to bring the goods into conformity;

b) a non-conformity is found, despite the Seller's efforts to remedy it;

c) the non-conformity is of such seriousness that it justifies a price reduction or the right to immediate termination of the sales contract;

d) The seller has declared that he will not bring the goods into conformity within a reasonable time or without significant inconvenience to the consumer or this is clear from the circumstances of the case.

9.32. The consumer does not have the right to obtain termination of the contract if the lack of conformity is minor. The burden of proof regarding the minor nature of the lack of conformity lies with the Seller.

9.33. The Consumer has the right to suspend the payment of an outstanding part of the price of the goods or a part thereof until the Seller has fulfilled its obligations under GEO 140/2021.

Repair or replacement of goods

9.34. Repairs (if possible) or replacements are carried out in compliance with the following conditions:

a) at no cost to the Consumer;

b) within a reasonable period which may not exceed 15 calendar days from the moment the Seller was informed by the Consumer about the non-conformity and which is established by mutual agreement, in writing, between the Seller and the Consumer, taking into account the nature and complexity of the goods, the nature and severity of the non-conformity and the effort required to complete the repair or replacement;

c) without any significant inconvenience to the Consumer, taking into account the nature of the goods and the purpose for which the consumer requested the goods in question.

9.35. If the non-conformity is to be remedied by repairing or replacing the goods, the Consumer makes the goods available to the Seller.

9.36. The seller takes over the replaced goods at his own expense.

9.37. The Consumer may exercise his right to terminate the sales contract by making a statement to the Seller, expressing his decision to terminate the contract.

9.38. If the lack of conformity relates only to some of the goods delivered under the sales contract and there is a reason for termination of the sales contract as set out above, the Consumer may obtain termination of the sales contract in relation to those goods, as well as any other goods that the Consumer purchased together with the non-conforming goods, if the Consumer cannot reasonably be expected to accept to keep only the conforming goods.

9.39. The right to the guarantee is lost if:

• The customer did not comply with the conditions of use, maintenance, etc.;

• The product was stored in improper conditions, exposed to unfavorable conditions or was handled improperly;

• In case of mechanical damage caused by hitting the Product;

• The product has been previously modified or repaired by other than authorized persons.

9.40. Scratches constitute normal wear and tear and are not grounds for a warranty claim.

9.41. The return costs related to defective Products, respectively Products that fall under the conformity guarantee, will be borne by the Seller.

Information required for return

9.44. The return request is sent in writing, by e-mail, to the contact address: contact@katerinimou.com or by using the form mentioned above or by completing the return form available on the Website. In the return form, but also in the declaration sent to the Seller, the Consumer is obliged to fill in all his data correctly, completely and truly, so that his request can be processed within a reasonable time.

9.45. The Sender is responsible for both the accuracy of the data entered on the transport document (AWB) and the proper packaging of the packages containing the returned Products.

9.46. Packages sent by the sender must be packaged in a way that protects the Product from factors that may lead to its damage throughout the entire duration of transport (it is recommended to use safety elements, e.g. polyester, cardboard, bubble wrap, etc.). It is also recommended to package the package so that it corresponds to the weight, shape and nature of the content, as well as the mode and duration of transport. The packaging must protect the content so that it cannot be damaged by pressure or successive manipulations, and may, as the case may be, consist of cardboard boxes, plywood, wood, plastic filled with polystyrene, etc.

9.47. The Seller reserves the right to investigate any request for a refund of the amounts related to the Products that were the subject of the return and to not respond to fraudulent or abusive return requests that occur after their consumption/provision/purchase.

9.48. The Seller may postpone the reimbursement of the amount until receipt of the returned Products or until receipt of proof that they have been shipped.

10. Fraud and SPAM

10.1. KATERINIMOU SRL does not request from Consumers, through any means of communication (e-mail/telephone/SMS), information regarding confidential data, accounts or personal passwords.

10.2. The consumer assumes full responsibility for the disclosure of his confidential data to a third party.

10.3. The Seller declines any responsibility in the event that a Consumer is/is harmed in any way by a third party claiming to be/represent the interests of the Seller. The Consumer shall inform the Seller of such attempts, using the contact details.

10.4. KATERINIMOU SRL does not promote SPAM.

10.5. Any Consumer who has explicitly provided their email address on the Site may opt to have it deleted from the Seller's databases.

10.6. Communications made by KATERINIMOU SRL through electronic means of distance communication (ie e-mail/SMS) contain the complete and compliant identification data of the sender or links to them, on the date of transmission of the Content.

10.7. The following goals achieved or not will be considered an attempt to defraud the Site/Content and/or the Seller and, in this case, criminal investigation will be initiated against the person(s) who attempted to or has achieved these goals(s):

• to access any type of data of another Consumer through the use of an account or through any other method;

• to alter or otherwise modify the content of the Site or the Content sent by any method by the Seller to the Consumer;

• to affect the performance of the server(s) on which the Site runs;

• to access or disclose to any third party who does not have the necessary legal authority, the content sent by any means by the Seller to the Consumer when the latter is not the legitimate recipient of the Content.

11. User/Buyer Responsibility

11.1. The Consumer understands the importance of the following responsibilities and agrees to the following:

• will provide only true, accurate and complete data so that the purchase process of the Products listed on the Website can take place;

• will maintain and update, when necessary, the registration data so that it is updated, accurate and complete;

• will not publish materials that contain viruses or other programs with the intention of destroying the Seller's system or any information that is part of this system;

• will not publish copyrighted materials unless they are the authors or have the author's permission to publish the respective material;

• will not publish obscene, defamatory, threatening or malicious materials towards another User, materials or information prohibited by the legal provisions in force.

11.2. Users of the Site may send comments, notes, suggestions, ideas or observations regarding the content and structure of the Site, respectively may ask questions as long as their content is not illegal, obscene, threatening, defamatory, affecting the privacy, intellectual property rights of the Seller or third parties and as long as they do not contain viruses, conduct political/electoral campaigns, commercial solicitations, chain letters, mass mailings or any other form of spam. The Consumer shall not use a false e-mail address in communication with the Seller.

11.3. In compliance with the above, the Consumer has the possibility to inform third parties (for example by e-mail, Facebook, Twitter, etc.) regarding the Offers made available through the Site.

12. Force majeure and fortuitous event

12.1. Except in cases where they have not expressly provided otherwise, none of the parties to a concluded Contract, which is still ongoing, shall be liable for the failure to perform on time and/or properly, in whole or in part, any of the obligations incumbent upon it under the Contract, if the failure to perform the respective obligation was caused by a force majeure event.

12.2. The party or the legal representative of the party invoking the above-mentioned event is obliged to immediately and completely notify the other party of its occurrence and to take any measures at its disposal in order to limit the consequences of the respective event.

12.3. The party or the legal representative of the party invoking the above-mentioned event is exempted from this obligation only if the event prevents him/her from carrying it out.

12.4. If, within 15 days from the date of its occurrence, the respective event does not cease, each party shall have the right to notify the other party of the full termination of the Contract without either party being able to claim any other damages from the other.

12.5. The party invoking the force majeure event must prove the impossibility of performing the obligations within 30 days from the date of occurrence of the event.

13. disputes

13.1. By using/visiting/viewing/interacting with the Site and/or any Content sent by KATERINIMOU SRL to the Consumer by accessing and/or sending by any means (electronic, telephone, etc.), the Consumer agrees at least to these "Terms and Conditions".

13.2. Any dispute with reference to these "Terms and Conditions" that may arise between the Consumer and KATERINIMOU SRL will be resolved amicably.

13.3. KATERINIMOU SRL is not liable for any losses, costs, lawsuits, claims, expenses or other liabilities, if they are directly caused by failure to comply with the Terms and Conditions.

13.4. Any dispute of any kind that may arise between the Consumer and KATERINIMOU SRL will be resolved by the competent court according to the law.

13.5. If any of the above clauses is found to be null or invalid, regardless of the cause, this clause will not affect the validity of the other clauses.

13.6. This Document has been drafted and will be interpreted in accordance with Romanian legislation.

14. Final provisions

14.1. KATERINIMOU SRL reserves the right to make any changes to these provisions contained in the Document, as well as any changes to the Site/its structure/Service, including changes that could affect the Site and/or any Content, without prior notification to the Consumer.

14.2. KATERINIMOU SRL cannot be held responsible for any errors that may occur on the Site for any reason, including due to changes, settings, etc. that are not made by the Site administrator.

14.3. The Seller reserves the right to insert advertising banners of any nature and/or links on any page of the Site, in compliance with the legislation in force.