RETURN POLICY
Return policy
General provisions
A. seller you suggests that to do you purchases only when you put it and in balance the product , you want it real and you have need it. KATERINI is a small workshop, and each The piece is constructed with care . and time. There is no stocks big , most products are built when ordered ( 3-5 days ) worker Liked for their construction ) . Thus , it will please to weights when you make a purchase and choose you things that suit you , that you want . In this kind , we build and together we practice sustainable and we contribute to a process may valuable for both parties .
As a consumer, the Customer has the right to withdraw from the distance selling contract, by returning the ordered Products and without any justification, within a maximum of 14 calendar days from taking possession of the ordered goods. The withdrawal period from the contract expires within 14 days from, as the case may be:
a) the day on which the Consumer or a third party, other than the carrier and indicated by the Consumer, takes physical possession of the goods, in the case of sales contracts, or:
(i) if the Consumer orders multiple goods in a single order that will be delivered separately, the day on which the Consumer or a third party, other than the carrier and indicated by the Consumer, takes physical possession of the last good ;
(ii) in the case of the delivery of a good consisting of several lots or pieces, the day on which the Consumer or a third party, other than the carrier and indicated by the Consumer, takes physical possession of the last good or the last piece .
In the context of the return of the product as a result of exercising the right of withdrawal from the Contract, the Consumer will not be reimbursed for the transport costs related to the return, which will be borne by the Consumer. The procedure for withdrawing from the contract will be detailed in the Return Policy, available on the website.
B. Also, given the nature and specifications of the products sold by the Seller, in the event that the Product is non-conforming , you will have the possibility to return it and request the Seller to bring it into conformity, without payment, through repair or replacement or the appropriate reduction of the price or the termination of the contract regarding this Product and the refund of the Product's value.
The lack of non-conformity may be brought to the Seller's attention within a maximum period of 2 years from the moment of receipt of the non-conforming Products.
A. Procedure for withdrawal from the contract within 14 calendar days from receipt of the Product. Withdrawal form
1.1. In accordance with OUG 34/2014, the Customer who holds the status of consumer ( natural person ) has the right to withdraw from the Contract, respectively to return the ordered good , within 14 calendar days, without invoking any reason in this regard. In this case, the Buyer will only bear the expenses directly related to the return of the Products. The right of withdrawal from the contract is applicable only to natural persons.
1.2. The refund of the amount related to the purchased Products is usually made through the same payment method used for the initial transaction, unless the Customer expresses his/her agreement to use another method. Thus , in the event of a return, the value of the returned Product will be refunded to the Consumer in the bank account from which the initial payment for the Order was made, within a maximum of 14 days from the date of receipt of the returned Product, unless the Consumer indicates another method of refunding the value of the returned Product or another bank account at the time of the conversation with KATERINIMOU staff.
1.3. The Consumer understands and agrees that the Seller will use as the first method of refunding the value of the returned Product the online refund, by crediting the Consumer's bank account with the amount corresponding to the refunded Product. In the event that this method cannot be used for reasons beyond the Seller's control, the Consumer understands and agrees that the Seller will use the refund method by internal postal order.
1.4. The refund is made upon receipt of the Products returned by the Customer.
1. 5. To exercise the right of withdrawal, the Buyer shall inform the Seller of his decision to withdraw from the distance sales contract by an unequivocal statement, for example, a letter sent by e-mail to contact@katerinimou.com . For the same purpose, the withdrawal form presented below , together with the data account banking and in which it is desired to be carried out reimbursement consideration command ( Name complete and IBAN number ) .
"By:
MAREE KATERINI SRL Constanta
Phone: 0729029908
Email: contact@katerinimou.com
Address: Dissescu Constantin, Jr. Street, No. 19, 1st floor, postal code 011087, Bucharest.
I hereby inform you of my withdrawal from the contract for the sale of the following products: ...................
The products were ordered on [...].[…].[….] from www.katerinimou.com .
Customer Name:
IBAN account:
Customer Address:
Reason for return (optional):
Date: […].[...].[....]”;
1.6. If the Customer sends the package back without notice In advance, the Seller reserves the right not to accept the return.
1.7. The consumer who wishes to return the Product will make a request to have the return package picked up from his address by FAN COURIER , by calling the telephone number 021 9336 .
1.8. The return of the purchased Products may take place without invoking a reason in this regard, according to the provisions of the Distance Selling Law (OG no. 34/2014 with subsequent amendments). The Products will be properly packaged for return and will be accompanied by all accessories ( box / packaging Katerini , labels and cards ) and their related documents, as well as a copy of the purchase invoice.
1.9. Returning a Product without its accessories will result in a decrease in its value, as mentioned below. Products that show physical changes, knocks, chips, scratches, stains, shocks, etc. are not accepted for return without first being brought into compliance.
1.10. The refund of the Product value will be made within 14 days from the date the Product arrives at the Seller's warehouse, and its condition is checked by its personnel. It will also be checked whether or not the Product in question is exempt from return. If it is found that its value has been reduced, the Seller will retain the amount corresponding to this reduction.
1.11. Taking into account the specifics of the Products sold on the www.katerinimou.com platform , some of them can be made according to the customer's specifications or personalized. Depending on the condition and type of the returned Product, it will be decided whether or not the refund can be accepted. For example, the Seller reserves the right not to accept the refund of products that present insignificant differences from the products presented in the supporting images on the Website, but which do not affect their functionality.
Decrease in the value of goods
1.12. Since, in the case of distance sales, the Consumer does not have the possibility to check the goods before concluding the Contract, he has the right, as previously detailed, to withdraw from the Contract. For the same reason, the Consumer is allowed to test and check the goods he has purchased, depending on their type and to the extent necessary to establish their nature, characteristics and manner of use . In order to establish these characteristics, the Consumer must handle the Products and inspect them in the same way as he would be allowed to do so in a real physical store.
1.13. The Buyer will be held responsible for the diminution of the value of the Products resulting from manipulations, other than those necessary to determine their nature, qualities and functioning . If the returned good shows signs of wear, scratches, bumps, missing accessories, missing warranty certificates, the Consumer is responsible for the diminution of its value.
1.14. If a Consumer exercises his right of withdrawal after having used the Products to an extent that exceeds the limit necessary to establish their nature, characteristics and manner of use, he will be liable for any diminished value of the Products.
1.15. Unacceptable actions that lead to a decrease in the value of the returned Product or the loss of the right of withdrawal:
• purchasing products made according to the specifications presented by the Consumer or clearly personalized;
• purchasing products that are likely to deteriorate or expire quickly;
• breaking seals and labels;
• scratching, soiling, staining, impregnation of the Products with external substances;
• etc.
1.16. The value of used Products, showing signs of wear (stains, scratches, bends, cracks, dents, etc.) will be returned only after they have been brought into conformity, if possible . The final value of the Product is determined based on the value of the components/elements to be replaced and the reconditioning labor or as the difference between the initial value of the new Product and the resale value of the used Product.
1.17. Any change in the condition of the Products, which makes it impossible to sell them as new, automatically leads to the application of the return procedure subject to fees for returning the Products to the condition in which they were delivered. The reduction fee will be communicated to the Customer upon receipt of the modified Products.
1.18. The returned product must be accompanied by the original warranty certificate, if issued by the manufacturer.
1.19. If the returned Products were accompanied by any bonuses/gifts, the Consumer is required to return these as well, together with the Product. Otherwise, their value is reduced from the value of the return.
1.20. The Consumer cannot exercise his right of withdrawal for the supply of sealed goods that cannot be returned for health protection or hygiene reasons and that have been unsealed by the Consumer, of the type available on the Site.
1.21. Categories of goods that CANNOT be returned ( goods exempt from return, according to the law):
a) the provision of products or services whose price depends on fluctuations in the financial market that the professional (Seller) cannot control and which may occur during the withdrawal period;
b) supply of products manufactured according to the specifications presented by the consumer or clearly personalized;
c) supply of products that are likely to deteriorate or expire quickly;
d) the supply of sealed products that cannot be returned for health protection or hygiene reasons and that have been unsealed by the consumer;
e) the supply of products which, after delivery, are, according to their nature, inseparably mixed with other elements.
Effects of the Consumer's withdrawal from the Contract
1.21. The exercise of the right of withdrawal terminates the obligations of the contractual parties, as the case may be:
• to execute the distance contract or the contract outside the commercial premises;
• to conclude a Contract at a distance or outside the commercial premises, if the Consumer has placed an order.
1.23. The Seller shall reimburse all amounts received as payment from the Consumer, including, where applicable, the costs of the initial delivery of the returned Products (but not the costs of delivery of the returned product, these being borne by the Consumer ), without undue delay and, in any case, no later than 14 days from the date on which they come into the Seller's possession and are checked and validated by its personnel in terms of their operating condition and conformity.
B. Returning the Product for Non-Conformities
2.1. According to the provisions of Emergency Ordinance 140/2021, the Seller is obliged to deliver to the Consumer Products that are in accordance with the Sales Contract concluded at a distance.
2.2. The Products are considered to be in accordance with the Distance Selling Contract if they:
• correspond to the description made by the Seller and have the same qualities as the Products that he presented to the Consumer as a sample or model, but only if applicable;
• correspond to any specific purpose requested by the Consumer, a purpose made known to the Seller and accepted by him upon conclusion of the Distance Selling Contract;
• correspond to the purposes for which Products of the same type are normally used;
• being of the same type, it presents normal quality and performance parameters that the Consumer can reasonably expect, given the nature of the Product and the public statements regarding its specific characteristics, made by the Seller, the Manufacturer or its representative, in particular through advertising or by inscription on the Product label.
2.3. It is not considered to be a lack of conformity if at the time of concluding the Distance Contract the Consumer knew or could not reasonably have been unaware of this lack of conformity. Also, minor differences between the delivered product, made by hand (manually), and the product presented in the supporting image on the Website are not considered to be a lack of conformity if these minor differences do not affect its functionality.
2.4. In the event of lack of conformity, the Consumer has the right to request the Seller to bring the Product into conformity, without payment, by repair , but only if this is possible according to the nature of the Product, by replacement or to benefit from the appropriate price reduction or the termination of the contract regarding this Product and the refund of the Product's value . The Consumer benefits from replacement product non-compliant if the non - compliance ITS is found out shortly time after delivery , not exceeding 30 days calendar .
2.5. In this context, the Consumer has the right to request the Seller to repair the Product first or to request its replacement, in each case without payment, except in the situation where the measure is impossible or disproportionate.
2.6. A remedy shall be considered disproportionate if it imposes costs on the Seller that are unreasonable in comparison with another remedy, taking into account:
• the value that the Products would have had if there had been no lack of conformity;
• the importance of non-compliance;
• whether another remedial measure could be achieved without significant inconvenience to the Consumer.
2.7. The consumer has the right either to obtain a proportional price reduction or to obtain termination of the Distance Selling Contract, in any of the following cases:
a) The seller has not completed the repair or replacement or, as the case may be, has refused to bring the goods into conformity;
b) a non-conformity is found, despite the Seller's efforts to remedy it;
c) the non-conformity is of such seriousness that it justifies a price reduction or the right to immediate termination of the sales contract;
d) The seller has declared that he will not bring the goods into conformity within a reasonable time or without significant inconvenience to the consumer or this is clear from the circumstances of the case.
2.8. The consumer does not have the right to obtain termination of the contract if the lack of conformity is minor. The burden of proof regarding the minor nature of the lack of conformity lies with the Seller.
2.9. The Consumer has the right to suspend the payment of an outstanding part of the price of the goods or a part thereof until the Seller has fulfilled its obligations under GEO 140/2021.
Repair or replacement of goods
2.10. Repairs (if possible) or replacements are carried out in compliance with the following conditions:
a) at no cost to the Consumer;
b) within a reasonable period which may not exceed 15 calendar days from the moment the Seller was informed by the Consumer about the non-conformity and which is established by mutual agreement, in writing, between the Seller and the Consumer, taking into account the nature and complexity of the goods, the nature and seriousness of the non-conformity and the effort necessary to complete the repair or replacement;
c) without any significant inconvenience to the Consumer, taking into account the nature of the goods and the purpose for which the consumer requested the goods in question.
2.11. If the non-conformity is to be remedied by repairing or replacing the goods, the Consumer makes the goods available to the Seller.
2.12. The seller takes over the replaced goods at his own expense.
2.13. The Consumer may exercise his right to terminate the sales contract by making a declaration to the Seller, expressing his decision to terminate the contract.
2.14. If the lack of conformity relates only to some of the goods delivered under the sales contract and there is a reason for termination of the sales contract as set out above, the Consumer may obtain termination of the sales contract in relation to those goods, as well as any other goods that the Consumer purchased together with the non-conforming goods, if the Consumer cannot reasonably be expected to accept to keep only the conforming goods.
2.15. The right to the guarantee is lost if:
• The customer did not comply with the conditions of use, maintenance, etc.;
• The product was stored in improper conditions, exposed to unfavorable conditions or was handled improperly;
• In case of mechanical damage caused by hitting the Product;
• The product has been previously modified or repaired by other than authorized persons.
2.16. Scratches constitute normal wear and tear and are not grounds for warranty claims.
2.17. The return costs related to defective Products, respectively Products that fall under the conformity guarantee, will be borne by the Seller.
Information required for return
2.18. The return request is sent in writing, by e-mail, to the contact address: contact@katerinimou.com or by using the form mentioned above. In the return form, but also in the declaration sent to the Seller, the Consumer is obliged to fill in all his data correctly, completely and truly, so that his request can be processed within a reasonable time.
2.19. The Sender is responsible for both the accuracy of the data entered on the transport document (AWB) and the proper packaging of the packages containing the returned Products.
2.20. The packages sent by the sender must be packaged in a way that protects the Product from factors that may lead to its damage throughout the entire duration of transport (it is recommended to use safety elements, e.g. polyester, cardboard, bubble wrap, etc.). It is also recommended to package the package so that it corresponds to the weight, shape and nature of the contents, as well as the mode and duration of transport. The packaging must protect the contents so that it cannot be damaged by pressure or successive manipulations, and may, as the case may be, consist of cardboard boxes, plywood, wood, plastic filled with polystyrene, etc.
2.21. The Seller reserves the right to investigate any request for a refund of the amounts related to the Products that were the subject of the return and to not respond to fraudulent or abusive return requests that occur after their consumption/provision/purchase.
2.22. The Seller may postpone the reimbursement of the amount until receipt of the returned Products or until receipt of proof that they have been shipped.
